In an effort to protect yourself from having your packages stolen during pandemic, consider the following tips:

  • Have your packages delivered elsewhere, such as your place of employment, an Amazon delivery site, P.O. Box, or FedEx/UPS location. 
  • Request that deliveries require a signature. With carriers like FedEx or UPS, you can often set this preference using your customer account, even if the package is already on its way. In other cases, such as USPS deliveries, you will need to arrange for a signature ahead of time.
  • Subscribe to delivery alerts. All of the major delivery services offer some kind of notification service for package updates. 
  • Keep the area around your front porch clear and visible. Thieves want to be able to get to and from your doorstep undetected. When they’re likely to be seen, they’re more likely to choose another target.

If you want to provide extra security around your home, considering some of the other measures below could very well help to keep your deliveries safe. They may even help you catch the culprit in the act.

  • Outdoor security cameras. For maximum theft deterrence, make sure your outdoor security cameras are highly visible and clearly pointed at the package drop-off area.
  • Video doorbells. Video doorbells are lower profile than security cameras, so they aren’t as effective as theft deterrents. However, they have perks that could still make them a good choice for your home, such as motion activation, easy installation, multifunctional features and a unique vantage point that’s more likely to catch a thief’s identity than an overhead camera.
  • Use an Amazon Locker: If you purchase from Amazon, you can use an Amazon Locker at one of their many locations across the U.S. It’s easy — all you’ll need to do is select a locker at checkout for shipping. There’s no fee, and when your package is ready, you’ll get a passcode that you can use to retrieve it.

If you suspect your package has been stolen, here are some steps you should take:

  • Make sure the package has been marked as “Delivered.” First, make sure your package has been marked as “Delivered.” If you opted into package alerts, check your email or texts to see if you’ve received a notification. If not and your package has tracking, check your tracking updates online. 
  • If the package has not been marked as “Delivered,” you can wait longer or contact the shipping company. If it has been marked as “Delivered,” follow these next steps.
  • If you have a video doorbell or security camera, check the footage. Check your video doorbell or security camera footage to see if anyone has stolen your package. If you’re able to review the footage for 24 hours or more, look for moments of activity. If someone did steal your package, notify the local police. They may be able to assist further.
  • Contact the retailer. Check with the retailer to find out what their policies are on lost or stolen packages. They may be able to replace the item or provide a refund. 
  • Contact the carrier. Some carriers deny responsibility once a package has been delivered. In this case, there are still other options you can pursue, like filing a claim or submitting a mail search request. The United States Postal Service (USPS) allows you to file a claim, submit a Help Request Form, a Mail Search Request, and more. FedEx has a Delivery Manager Service that allows you to track and redirect packages, if needed. 
  • File a claim with your credit card company. If you purchased your item with a credit card, check and see if you have any package protection benefits. Your credit card company may be able to replace or reimburse you for your lost package. 
  • File a police report. By filing a police report, you can help others in your community combat package theft. Let your local police department know that you think your package has been stolen, as soon as possible.