Communications

DIVISION

The West Chester Borough Police Department’s Communication Center is located on the first floor of the West Chester Municipal Building, 401 East Gay Street, West Chester Pa. and is staffed with qualified communication officers 24 hours a day, seven days a week, 365 days a year. Our communication center assists the residents and visitors of West Chester Borough and East Bradford Township with numerous emergency and non-emergency incidents each year.

Our communication center is able to communicate not only with the Officers of the West Chester Police Department via radio, but also our surrounding departments such as West Goshen Township Police, West Chester University Public Safety and the Pennsylvania State Police if the need arises. The center can also speak directly via radio with the West Chester Public Works and the West Chester Parking Division.

The West Chester Communications Center is linked directly to the Chester County 911 Center with a Computer Aided Dispatch System (CAD). The CAD system allows our center and the 911 center to enter emergencies and update currant incidents that sends information to the police officer's Mobil Data Terminals (MDC) in their vehicles. We are also linked to the Commonwealth Law Enforcement Assistance Network (C.L.E.A.N.) which enables our staff to view and enter stolen property and vehicles, obtain criminal and driving information along with gun permits and purchases.

Please browse the Communication Section of the website for more information. Any further questions can be directed to Chief Communication Officer Dave March.


STAFF

The West Chester Police Communications Division consists of seven fulltime Communication Officers who are extremely dedicated to their position and role within the police department. The Communication Officer is considered the “first responder” for each call for assistance. Communication Officers answer and handle a large amount of phone calls, Lobby assistance and assisting other West Chester Borough Departments during a shift and respond to officers needs on a daily basis.

Each Communication Officer is in training for approximately 300 hours before being released to work on their own. After basic training each communication officer is required to enroll and complete numerous training classes along with Continued Education classes completed monthly to assist with our growing positions. Quality Assurance reports are completed on each Communication Officer throughout the year to assure we are handling the needs of the public to the best of our ability.

The West Chester Police Department’s Communication Officers have many more responsibilities than answering calls for service and dispatching police officers. The staff is responsible for documentation of each incident reported to the department and each officer’s activity throughout a shift. They monitor prisoners being held at the police station, monitor numerous camera locations throughout the Municipal Building and other areas and assist other departments within the Borough of West Chester. These are just a few of the other responsibilities of our Communication Staff.

  • Chief Communication Officer Dave March
  • Communication Officer Paul Widmayer
  • Communication Officer Tracy Gordon
  • Communication Officer Christopher Jones
  • Communication Officer Chad Cook
  • Communication Officer Michael Groff
  • Communication Officer Lindsay Matthews