Job Posting: Chief Communications Officer

West Chester Police Department

The West Chester Police Department, Chester County Pennsylvania, is accepting applications for the position of Chief Communications Officer (CCO). This is a senior leadership role responsible for overseeing the department’s Communications Division and assisting the Public Information Office with social media engagement. The ideal candidate will be a strong communicator, an experienced manager, and a trusted representative of the department to borough leaders, community members, and the media.

Position Overview

The CCO provides leadership, management, and strategic direction for the West Chester Police Department’s communications / dispatch operations. This includes supervising and training communications officers, overseeing daily operations of the communications division, maintaining equipment and systems, and ensuring adherence to standards and protocols.

The CCO also assists the department’s Public Information Officer, assisting with media relations, crisis communications, community engagement, and public messaging. The role requires collaboration with command staff, borough leadership, and partner agencies to ensure effective, transparent, and professional communication with the public.

Key Responsibilities

• Direct daily operations of the Communications Division, including supervision, scheduling, training, evaluation, payroll, and discipline of communications staff.
• Maintain the division’s Standard Operating Procedures and Training Manual; conduct quality assurance and staff development programs.
• Manage communications-related technology and equipment, including radio systems, CAD, recording systems, phones, and Pennsylvania State Police systems.
• Serve as Terminal Agency Coordinator (TAC), Justice Network Administrator (JTAC/JNET), and Criminal Justice Information Administrator (CJIS).
• Assist the records division with filing and maintenance of police records.
• Oversee departmental systems such as the Records Management System (RMS) and other police-related software platforms.
• Act as liaison with Chester County 911 and emergency service radio vendors.
• Serve as a media contact, including press releases, news interviews, press briefings, and crisis communication.
• Attend community events on behalf of the department.

Qualifications

• Minimum 3 years of experience as a public safety telecommunicator/dispatcher
• Experience in law enforcement telecommunications is highly desirable
• Experience managing groups and motivating teams
• Excellent verbal and written communication skills – written and verbal fluency in the English language.
• FEMA ICS 300 and ICS 400
• FEMA Basic PIO
• Strong leadership, organizational, and problem-solving abilities.
• Familiarity with dispatch/communications systems, emergency operations, and public safety technology preferred.
• Experience and high competence with computers, data entry, word processing, and police records management software (RMS).
• Ability to work flexible hours, including some evenings and/or weekends, and during emergencies.
• Others as designated by the Chief of Police

Compensation & Benefits

• $70,000 to $80,000 commensurate with experience and qualifications
• Comprehensive benefits package including health, dental, vision, and paid leave.
• Opportunities for ongoing professional development and training.
• This position is Non-Union Exempt

How and When to Apply

• Cover letter and resume can be emailed to PoliceChief@west-chester.com
• The position is open until filled. The first review of resumes will be on 9/15/25